You can cancel an order at any time before it is dispatched, for any reason. Write to us at admin@fourwayfashion.com with your order details and we will cancel it and refund what you paid in full.

Once a parcel has been handed to the courier it can no longer be cancelled, and section 2 applies instead.

We will replace or refund a garment, at no cost to you, if it:

• Arrives damaged or with a manufacturing defect
• Is not the garment, size or colour you ordered
• Is missing from a parcel you have received

Please check your parcel when it arrives and tell us within seven days of delivery, sending photographs of the garment and, where relevant, the packaging it came in. We may ask you to return the item; if so, we arrange and pay for the return.

Once we have seen the photographs we will confirm whether you are getting a replacement or a refund, and tell you what happens next.

A garment sent back to us must be unworn and unwashed, with its tags still attached and in its original packaging. For reasons of hygiene we cannot accept a garment that has been worn.

If a returned garment reaches us worn, washed or damaged in a way that was not our doing, we may decline the return and send it back to you.

We are still settling our policy on returns where there is nothing wrong with the garment and you have simply changed your mind. Until it is published here, please treat such returns as not accepted — but do write to us at admin@fourwayfashion.com and we will look at your situation individually.

This section will be replaced with a definite policy. The sections above are unaffected: a damaged, defective or incorrect garment is always covered.

Approved refunds are returned to the original payment method, through the same provider you paid with. We do not offer cash refunds or store credit in place of a refund you are entitled to.

We start the refund within two working days of approving it. How quickly it then appears depends on your bank, and is outside our control.

Where only part of an order is refunded, any delivery charge is not normally refunded. If we cancel a whole order, or the entire order was wrong, you get the delivery charge back too.

Sometimes we have to cancel — stock ran out between your order and our confirmation, a price was listed wrong, we could not verify your payment, or we cannot deliver to your address. In every one of those cases we refund the full amount you paid, including any delivery charge.

The grounds on which we may decline an order are set out in our Terms & Conditions.

Nothing in this policy takes away the rights you have under consumer law. If a garment is not of satisfactory quality or not as described, your legal remedies apply regardless of what this page says.

To start a return or ask about a refund, contact us with your order details:

• Email: admin@fourwayfashion.com
• Phone: +91 6282 827592