fourway is an online clothing store operated by Fourway Fashion, Chungam, Thalappuzha (PO), Mananthavady, Kerala 670644, India. In this policy “we”, “us” and “our” refer to that business, and “you” refers to anyone who visits the site or places an order.

We are responsible for the personal information described here and for deciding how it is used. If you have a question about anything on this page, our contact details are in section 13.

You can browse the entire store without telling us anything about yourself. We ask for information at two points: when you sign in, and when you place an order.

• Account details. We use Google Sign-In. When you sign in, Google confirms your identity to us and shares your name, email address and Google account identifier. We never see or receive your Google password.
• Delivery details.At checkout we ask for the recipient’s full name, phone number, street address, city, state and PIN code, so that the order can be delivered and so we can reach you if there is a problem with it.
• Payment confirmation. Payment is handled by a third-party payment provider. They confirm the outcome to us and give us a reference for the transaction, which we store so we can match the payment to your order and handle any refund.
• Order contents. The garments, sizes, colours, quantities and total value of what you buy.
• Messages. Anything you send us if you contact us about an order or a return.

We do not process payments ourselves. Card and bank details are entered directly with our payment provider, who is bound by the card networks’ own security standards, so we never receive and never store:

• Card numbers, expiry dates or CVV codes
• Your UPI PIN, bank passwords or any OTP
• Your bank account number or net-banking credentials

We will never ask you for any of these, by phone, email or message. If someone claiming to be from fourway asks for a PIN, an OTP or card details, it is not us — please do not share them, and tell us at admin@fourwayfashion.com.

• A sign-in cookie. When you sign in we set a cookie on your device so you stay signed in between pages and visits. It identifies your session to our server and nothing else. Clearing it, or signing out, ends the session.
• Your cart.Items you add to the cart are saved in your own browser’s local storage. They stay on your device and are not sent to us until you place the order.
• Technical logs. Like any website, our servers record basic request information such as IP address, browser type and the pages requested. We use this to keep the site running and to investigate errors and abuse.

We use what we collect only for the purposes below.

• To process, verify and fulfil your order, and to arrange delivery
• To confirm with our payment provider that payment succeeded before we ship
• To contact you about an order — confirmation, delivery, a delay, or a problem
• To answer your questions and handle returns, cancellations and refunds
• To detect and prevent fraudulent orders and misuse of the store
• To keep records we are required by law to keep, and to meet tax and accounting obligations
• To understand which garments are in demand so we can stock and improve the store
• To send you news about new arrivals and offers, if you have asked us to — see section 6

We do not sell your personal information, and we do not share it with anyone for their own advertising.

We would like to tell you about new arrivals and occasional offers, by email or on WhatsApp. We will only do so if you have opted in and asked us to. Placing an order does not by itself sign you up, and we will not add you to a marketing list just because you bought something.

You can stop these messages at any time: use the unsubscribe link in any email, reply STOP to a WhatsApp message, or write to us at admin@fourwayfashion.com. We will act on the request promptly.

Opting out of marketing does not stop messages about an order you have placed — confirmations, dispatch notices and delivery updates are part of fulfilling your order and are sent regardless.

We do not pass your contact details to anyone else so they can market their own products to you.

We share personal information only where it is needed to run the store:

• Delivery partners.The courier receives the recipient’s name, address and phone number so the parcel can be delivered.
• Google.Only to authenticate you when you use Google Sign-In. Google’s own handling of your account is governed by their privacy policy.
• Razorpay. Our payment provider. They receive the order amount and the contact details needed to process and, if necessary, refund your payment. Card and bank details are entered with them directly and never pass through us. Their own handling of that information is governed by their privacy policy.
• Our technology providers. The companies that host our website, database and file storage process data on our behalf, under contract, and may not use it for their own purposes.
• Authorities and advisers. Where we are required to disclose information by law, or need to establish or defend a legal claim.
• A future owner. If the business is sold or reorganised, customer records may transfer as part of it. This policy continues to apply to them.

Our website, database and file storage are provided by third-party infrastructure providers whose servers may be located outside India. Where information is transferred abroad, we take reasonable steps to ensure the provider is contractually bound to protect it to a standard comparable to this policy.

We keep order records — including delivery details and payment references — for as long as we need them to fulfil the order and handle any return, dispute or warranty claim, and afterwards for as long as tax and accounting law requires us to retain records of a sale.

Account details are kept while your account is open. If you ask us to delete your account we will remove your profile, but we may need to retain the underlying order records for the statutory period described above.

Access to customer data is restricted to the people who need it to fulfil orders, through our internal admin tools. Data is transmitted to and from the site over an encrypted connection, and payment details go directly to our payment provider rather than through us.

No website or database can be guaranteed completely secure. We cannot promise that our security will never be breached, but we will tell you and the relevant authority if a breach affects your information and we are required to report it.

Subject to the law that applies to you, you can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct anything that is inaccurate or out of date
• Delete information we no longer have a lawful reason to keep
• Stop sending you messages that are not about an order you have placed
• Withdraw a consent you have given us, without affecting anything done before you withdrew it

Write to us at admin@fourwayfashion.com and we will respond within a reasonable period. We may ask you to confirm your identity first, so that we do not disclose your information to someone else. If you are not satisfied with our response, you may complain to the data protection authority in your jurisdiction.

Our store is intended for adults and we do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

We may update this policy as the store changes. The date at the top shows when it was last revised, and the current version always applies to information we hold.

For any question about this policy, or to exercise the rights in section 11, contact us at: